Don’t get caught out!
Scammers love to use IRD. Here’s a few pointers to avoid falling into a trap.
Email and text scams
IRD will not put refund amounts, or links to myIR in emails or texts.
Scam emails may have links or come from email addresses that are wrong, but look almost right. For example ird.co.nz, ird.qovt.nz or ird.gov.nz. The correct address is ird.govt.nz
To check a link, use your mouse to hover over it. The address will appear in a box or at the bottom of your screen. Make sure the link is correct before you click on it.
Phone scams
If you get a suspicious call from someone claiming to be from Inland Revenue, ask for their name and number. You can then contact us or IRD through the official website, to confirm the call you received was genuine.
Social media scams
IRD official social media accounts are on Facebook, Twitter and LinkedIn. They also have a YouTube channel.
Scammers may use fake versions of a social media account to try and contact you. They may pretend to be Inland Revenue staff. To check that a social media account is official:
- Look at the number of followers. Fake social media accounts often show only a few followers. IRD’s official Facebook account has over 84,000 followers, and their LinkedIn has over 45,000 followers.
- Check the activity on the accounts. For example the number of posts made and how often they are made.
- See when the account was created. IRD’s Facebook account was created in 2013.
They will never ask for personal or financial information through social media posts or use any type of direct messaging.
IRD will also not use terms like:
dear citizen
fiscal activity
excess payment
our department or Department of Taxes
NZ Govt Tax Refund
IRD Customer Portal or IRD Revenue portal.
Stolen IRD number
Although uncommon, fraudsters could sometimes use your IRD number to claim tax refunds or tax credits. Some signs that someone else might be using your IRD number are:
- The bank account or address in myIR Secure Online Services is not yours.
- You have received a notice of assessment from us for a return you did not file.
- A return you have not filed is showing as filed.
Please contact us if you think these may have happened to you.
Final note: If something seems too good to be true, it is probably a scam!