1. Start with a Calm, Direct Conversation
Many issues can be resolved quickly through a respectful, private conversation. If you’re comfortable doing so, approach the other party directly and politely explain your concern. Sometimes, the other person may not even be aware there’s an issue.
💡 Tip: Avoid approaching someone in the heat of the moment - wait until you can speak calmly and clearly.
2. Check the BC Operational Rules First
Before making a complaint, it’s worth confirming whether the issue actually breaches operational rules. Common by-laws cover:
-
Noise limits
- Parking rules
- Use of balconies or common areas
- Pet ownership
- Renovations or alterations
If you're unsure, contact your BC Chair or Body Corporate Manager (that's us!) for guidance or request a copy of the operational rules.
3. Put It in Writing if Needed
If a direct conversation hasn’t resolved the issue (or if you don’t feel comfortable initiating one), the next step is to submit a written complaint to the body corporate or strata manager. Be clear, factual, and avoid emotional language.
Include:
- The nature of the issue
- Dates/times of incidents (if applicable)
- Any steps you’ve already taken
💡 Reminder: The body corporate can only act on matters that fall within its authority - private disputes that don’t breach operational rules may be outside its jurisdiction.
4. Give the Process Time to Work
Once a complaint is submitted, the committee or manager will assess the situation. This might involve issuing a breach notice, seeking further information, or inviting both parties to discuss the issue.
It’s important to give the process time - rushing or pushing for immediate outcomes can sometimes inflame the situation.
5. Mediation or Dispute Resolution
If informal approaches and formal notices don’t resolve the matter, you may need to escalate the issue through mediation through services like Disputes Tribunal or Tenancy Tribunal (which can handle body corporate disputes). Mediation helps find a compromise without going to court.
If mediation fails, you may escalate to formal hearings or court action, but this should always be a last resort.
💡 Tip: Document everything - emails, notes, or reports - if you believe you’ll need to take the matter further.
Final Thought
Disputes are never pleasant, but they can often be resolved without legal action if handled early and respectfully. As a unit owner, knowing the correct process protects both your rights and your community’s peace of mind.
For more information on dealing with disputes, please don't hesitate to get in touch with our team at 04 970 5435. You can also refer to your Body Corporates Operational Rules.
